CAPABILITIES
Qualitative Research
One-on-one in-depth interviews or focus group sessions for
purposes of developing preliminary insights into market
structure, product positioning, or product or advertising
conceptualization.
Consumer Motivation
Determination of the specific mix of characteristics that
would maximize consumer acceptance of new products or services.
These studies frequently incorporate segmentation techniques
which identify discrete groups of consumers, defined in
terms of differential needs regarding the product or service
category. “Investors’
Choice” is a study of this genre, designed to
define the market for socially responsible mutual funds
on the basis of investor motivations.
Competitive Structure
Definition of the market in terms of how competitive offerings
are perceived by their target audience on characteristics
that are relevant to the purchase decision. These studies
generally delve into aspects of consumer awareness and experience
with these offerings and frequently provide analyses in
terms of market segments, defined on the basis of differential
needs regarding the product or service category. “CORPUS”
(Corporate Responsibility Profiles in the US), a system
for the continuous measurement of company reputations among
investors is currently on our drawing board.
Concept Testing
Determination of the extent to which individual or alternative
product, positioning or communications concepts are compelling
to defined audience segments.
Tracking Studies
Periodic evaluation of the effectiveness of marketing activities,
including the introduction of new or re-staged products
and implementation of marketing communications programs.
CSR Report Monitor is a program by which various aspects of in-market effectiveness of corporate social responsibility reporting can be determined.
Satisfaction Studies
Periodic evaluation of the extent to which investors in
individual corporations,
mutual funds, and
public and private pension funds are satisfied with
the performance of these entities on financial and social
responsibility criteria.
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SRI LANTERN
CORPUS (Corporate Responsibility Profiles
in the US)
Public opinion has enormous impact on legislation and the abilities
of companies to market their offerings and attract talent and capital.
Scrutiny of corporate behavior today is unprecedented. It is
a focus of attorneys general, legislators, pension fund administrators,
institutional investors, financial consultants, advocacy groups
(such as the Interfaith Center for Corporate Responsibility and
Social Investment Forum) and both mainstream and financial media.
The enormous growth of socially responsible investing over the
past ten years is largely attributable to heightened awareness
of corporate behavior, most recently in reference to issues of
governance. As investments in companies are increasingly related
to how they are perceived on both financial and corporate social
responsibility dimensions, it would seemingly be appropriate for
companies to have mechanisms in place to gauge their performance
in these regards.
SRI Lantern is planning to launch CORPUS, a survey-based information
system that will allow corporations to track their reputations
among a nationally representative sample of investors. The program
would elicit perceptions of scores of corporations on a continuous
basis, rather than as a simple snapshot at scheduled points in
time. You will know where your company stands in the mind of this
critical public, both before and after events that could alter
your reputation. Like ad campaigns, important news announcements,
M&A speculation or, perish the thought, a press disaster that
requires containment.
Before formalizing CORPUS, we would like to get feedback for
purposes of gauging preliminary interest and identifying ways
in which it might be made more attractive. Please contact Doug
Wheat or Mel Kram at 802-251-0500, or by email, if you have any
questions or care to share your reactions with us.
mkram@sriworld.com
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